Legal notice

By accessing and using this service, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any applicable rules or usage guidelines posted for such services. Any participation in this service shall constitute acceptance of this agreement.

If you do not agree to comply with the above, please do not use it.

According to article 10 of the Law on Information Society Services and Electronic Commerce (hereinafter, LSSI), in a mandatory, permanent, easy, direct and free manner,

WE INFORM YOU:

Through these legal contracting conditions, we make available to the consumer the pre-contractual information referred to in article 6 of Directive 2011/83.

PRODUCTS AND PRICES

On the website you can purchase handicrafts and textile items, which may originate from South Asia, Southern Asia or South Asia, among others.

The prices of the products shown on our website are indicated in euros and include VAT unless otherwise indicated.

Offers are duly marked and identified as such. They are valid for the duration of the offer while it appears on your screen. These offers may be modified or cancelled without prior notice.

THE PROCEDURE

To place an order on our website, you must register during the purchase process. Our store allows you to create a customer account, with your email address and the password you choose, to facilitate login and future purchases. These data will be processed and incorporated into our files, as reported in our section on personal data protection contained in the Legal Notice.

  • To make a purchase, you must choose the product or service and the system will automatically redirect you to the order page (cart).
  • On this screen you will need to enter your name, surname and email address (unless you have already logged in), as well as choose a payment method.
  • Once completed, press the “Pay” button.
  • If the chosen payment method is PayPal, you must validate the payment on the provider's website. And if it is payment by credit card, the data relating to the card will be requested. If you have chosen payment by transfer, you will be shown our account number and we will have to wait to receive your amount. Finally, if you choose payment on delivery, you will automatically move on to the next step.
  • You will then be shown a purchase confirmation page and we will proceed to prepare the shipment of your order, if it involves physical products. If you have included a downloadable product in your order, you will also access its corresponding download link.
  • In the case of cash on delivery orders, payment will be made upon receipt of the order, to the courier.

Payment methods

shivaomtrading.com offers its clients the possibility to choose between several different payment methods:

  • Credit or debit card: If you choose this payment method, a form from the secure Stripe payment gateway will appear on your screen, where you will be asked for your card number, expiration date and security code. For your peace of mind, you are guaranteed absolute security, since both your personal data and your card data travel encrypted thanks to the secure SSL Let's Encrypt server provided by our hosting service. If you wish, you can authorize the saving of your card data in a cookie hosted on your computer or device, so that you can use it in future purchases. However, shivaomtrading.com does not receive or store your data in any database, we only receive confirmation of your payment through Stripe.
  • Payment via Paypal: Due to its security and speed, this world-renowned system is one of the most widely used today in online sales. To be able to pay for your purchases using this system you must have a Paypal account. For more information visit paypal.es
  • Payment by bank transfer: Choosing this payment method means that the order cannot be fulfilled until the amount has been received, as bank transfers take several days and may be cancelled.
  • The technical purchasing system allows for the identification and rectification of errors before making the purchase. It also allows for information on delivery restrictions and payment methods for the products sold on this website.

The “order with payment obligation” label is included in https/shivaomtrading.com/cart.

  • The justification of receipt of the product by the recipient will be through the IP and download order.
  • In the purchasing process system for our products, there is all the information about the process.

The sales contract will be deemed to be signed with the acceptance of informed consent.

The consumer, within 24 hours of the purchase, will receive proof of the transaction, and confirmation that the procedure has been completed and that it is archived by the recipient.

Deliver products

  • Regarding the delivery dates of the products for sale, the delivery date will be indicated.
  • There is no minimum duration for which the buyer is obliged to maintain our business relations.
  • When purchasing our products, no financial guarantee or deposit is required.
  • There is no geographical limitation on access to the content sold on our website.
  • The products sold on our website enjoy all intellectual property protection rights and other legal guarantees.
  • All necessary technical measures are also used to ensure the security of the purchase and access to digital products in a secure manner.

The interoperability or ability of our product or system, whose interfaces are fully known, to operate with other existing or future products or systems, without access or implementation restrictions, will depend on the technical and organizational needs that are necessary at any given time to sell the products and provide the services offered to the consumer.

The electronic document will be filed in digital format in the electronic files kept by the company.

The website shivaomtrading.com is technically prepared to identify and correct errors in data entry, these technical means being variable depending on the evolution of the data.

CANCELLATION AND RETURNS

The customer of our online store undertakes at all times to provide truthful information about the data requested in the different purchase forms.

In the event of the sale or marketing of products on our website that require the buyer to be of a certain age according to the current legislation of their country of origin, the buyer declares that they meet this requirement to formalize the purchase.

The right of withdrawal may be exercised within 15 days of the purchase.

To exercise this right, you can fill out the contact form on this website and send it to the email address provided therein.

The material costs of returning the product will be deducted from the amount to be returned for the provision of the service.

In relation to services, if these have not been able to be provided due to lack of cooperation from the client, the client will lose the right to a refund of the amount paid.

Applicable regulations

Data protection

1.- REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

2.- Correction of errors in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

3.- Organic Law 3/2018 of December 5 on the Protection of Personal Data and guarantee of digital rights.

Information society and telecommunications

1.- Law 34/2002 of July 11, on information society services and electronic commerce.

2.- Law 9/2014 of May 9, General Telecommunications

Consumer rights

1.- Royal Legislative Decree 1/2007 of November 16 approving the Revised Text of the General Law for the Defense of Consumers and Users

Retail Trade Regulation

1.- Law 7/1996, of January 15, on the Regulation of Retail Trade.

Disclaimer of any liability

This page and its components are provided for informational purposes only.

The owner of this website, SHIVAOMTRADING SL, is not responsible for the accuracy, usefulness or availability of any information transmitted or made available through it; it will not be liable for any errors or omissions in said information.

Users of this page who provide their personal data, by accepting informed consent, waive any compensation that may correspond to them for the legal use of said data, and cannot exercise any legal claim for it. If they wish to have it, they must not provide their data on this website.

INTELLECTUAL PROPERTY

The User acknowledges and accepts that all industrial and intellectual property rights over the contents and any other elements inserted in the Website belong to SHIVAOMTRADING SL

All the content of the website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, images, graphic or artistic material present on the website, are the property of the provider or, where appropriate, have a license or express authorization from the authors. All the contents of the website are protected by industrial and intellectual property rights, registered in the corresponding public registries under the ownership of SHIVAOMTRADING SL or third parties, without any of the exploitation rights over them being understood to be transferred to the User beyond what is strictly necessary for the correct use of the Portal.

Any natural or legal person is authorized to establish links to the website on their pages or websites, both to the main page and to any of its pages. However, links to any of the pages on the website that involve viewing them in the browser by means of frames are expressly prohibited.

All content displayed on this website is protected by intellectual and industrial property rights.

The Site and its original content, features and functionality are the property of SHIVADOMTRADING SL and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

DATA PROTECTION

In accordance with current regulations on data protection, as well as on information society services and electronic commerce, the User accepts that the personal data provided at the time of registration or any other data provided to SHIVAOMTRADING SL for access to some of the services (subscription to courses, contracting of online training, request for face-to-face training, request for consulting services, software download, etc.) be incorporated into the file of clients, potential clients and contacts of SHIVAOMTRADING SL, in order to collect the necessary data to respond to requests for information, contact, contracting and/or budgets, client management, invoicing, collections and payments, obtaining statistics and commercial history.

Also for compliance with tax and legal obligations arising from the provision of this service.

In addition, they will be used to send you information, including by electronic means (email, SMS, etc.) about products related to those contracted or requested. In the case of commercial communications by email or equivalent means, the user gives his or her express consent for the sending of communications through said means.

Our company has implemented the necessary technical and organizational measures to guarantee the security, confidentiality and integrity of the personal data it processes.

Finally, we inform you that you can exercise your rights of access, rectification, cancellation, opposition, portability and forgetfulness in SHIVAOMTRADING SL, by free email sent to info@shivaomtrading.com and under the terms provided in Organic Law 15/99 and development regulations and by the procedures defined for this purpose by this company.

MINORS

Our services and products are intended for people over 18 years of age. Minors under this age are not authorized to use our services and should therefore not send us their personal data.

COOKIES

By simply visiting the website, Users do not provide any personal information nor are they obliged to do so.

Definition and function of cookies

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognise the user.

What types of cookies does this website use?

Technical cookies: These allow the user to navigate through a website, platform or application and use the different options or services that exist therein, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound or sharing content through social networks.

Analysis cookies: These are cookies that, whether processed by us or by third parties, allow us to quantify the number of users and thus perform statistical measurements and analyses of the use made by users of the service offered. To do this, your browsing on our website is analysed in order to improve the range of products or services we offer you. Analysis cookies: Your browsing is analysed using web analytics programmes that collect information relating to the website user (mainly IP), as well as the browsing carried out by the user (origin, visits, time on the page, etc.).

Personalization cookies: These allow the user to access the service with some general characteristics predefined based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from which the user accesses the service, etc.

Third-party cookies: This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should be aware that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to manage cookies in the browser?

By using this Site, the user expressly accepts the processing of the information collected in the manner and for the purposes mentioned above. The user also acknowledges that he or she is aware of the possibility of rejecting the processing of such data or information by rejecting the use of Cookies by selecting the appropriate settings for this purpose in his or her browser. However, this option of blocking Cookies in his or her browser may not allow him or her to fully use all the Website's functionalities.

You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer: Chrome, Explorer, Firefox, Safari.

Our website's linking policy: responsibility

The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside of it.

The access service to the Portal includes links that may lead the user to other websites and web pages managed by third parties, over which shivaomtrading.com does not exercise any type of control. In these cases, shivaomtrading.com acts as a provider of intermediation services in accordance with the provisions of article 17 of the LSSICE. shivaomtrading.com is not responsible for the content or the status of said websites and web pages.

The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSICE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order.

We do not want to be linked to other pages. Deep links, IMG or image links, and frames are prohibited, as they may make the user believe they are on a website other than ours.

The User must be aware that our company is not responsible for the privacy practices of these other websites.

We recommend that users be aware that by using one of these links they are leaving our website and that they read the privacy policies of those other websites that collect personal data.

This privacy policy only applies to personal data collected through this website.

TERMINATION CLAUSE

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

CHANGES IN CONDITIONS

The Company reserves the right to modify these terms at any time; and your continued use of the Site will signify your acceptance of any adjustment to such terms. If there are any changes to our privacy policy, we will announce on our home page and other prominent pages of our site that such changes have been made. If there are any changes to our site regarding the way we use our customers' personally identifiable information, we will send a notification by email or postal mail to those who are affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to such changes taking place. Therefore, you are advised to re-read this statement on a regular basis.

SUBMISSION TO COURTS

The code of conduct of shivaomtrading.com is derived from the correct application of existing laws, as well as from the application of them from common sense.

By waiving their own jurisdiction, persons who contract through the website shivaomtrading.com expressly submit to the Courts and Tribunals of Malaga.

This contract is formalized in the Spanish language.

The general conditions to which this contract is subject can be found on the website shivaomtrading.com